Refund policy

RETURN & REFUND POLICY, we want you to love your skincare routine! Because we specialize in product bundles and personal care items, our return policy is designed to protect both your health and our business sustainability. 30-DAY RETURN WINDOW You have 30 days from the date of delivery to request an automated return. STRICT HYGIENE & SEPARATE PACKAGES RULE Due to the health, safety, and personal care nature of topical cosmetics, we can only accept returns on items that are completely UNOPENED, UNUSED, and in their original packaging with all protective tamper seals fully intact. We cannot accept returns on any opened, tested, or used skincare items. BUNDLE RETURNS Product bundles must be returned in their entirety. We do not accept partial returns or offer individual item refunds for grouped bundle sets. RETURN SHIPPING & VIRTUAL ADDRESS Customers are responsible for providing and paying for their own return shipping labels. Please contact customer support to receive our verified virtual return address. Packages sent directly to our third-party fulfillment centers or without prior approval will be rejected. DAMAGED OR DEFECTIVE ITEMS If your order arrives damaged, leaking, or broken, please do not mail it back. Take a clear photo of the damaged product and package and email it to our customer support team within 14 days of delivery. We will work directly with our manufacturing partner to send you a brand-new replacement completely free of charge.